Stay
Overnight rooms, family rooms and longer transit stays with clear access windows.
From KES 15,000Nairobi · 24-hour transit hospitality
Hospitality for the space between journeys.
Sleep for the night. Rest for four hours. Work between flights. Eat, reset, meet—or recover when the journey does not go to plan.
Reservation valid≠journey compatible≠service fulfilled
Live house stateLIVE
Rooms tonight7Available
Day rooms today4Available
Quiet cabins6Available
Work pods3High demand
LoungeOpenAvailable
The Table15 minHigh demand
Start with intent
What do you need from your interval?
We route the guest by purpose before we route them by product.
Selected needRest
Interval House would now show only products whose eligibility, time window and current capacity match that need.
One institution · multiple relationships
You are not simply “a guest.”
A single person may hold several relationships at once, each with its own access, capacity, timing and recovery rules.
Rest
Quiet cabins, private day rooms and shower access for short recovery windows.
From KES 2,500Work
Hot desks, focus pods and meeting rooms with capacity shown independently.
From KES 500/hrEat
A 24-hour café, full restaurant and evening bar. Room access does not guarantee dining capacity.
Walk-in + reservationsReset
Showers, massage, stretching and low-stimulus spaces designed around travel recovery.
From KES 2,500Meet
Boardrooms, studios and small event spaces with event-specific entitlements.
Four venue typesFlagship digital system
My Interval
The dashboard separates journey state from service state so that a valid booking does not silently become a failed experience when the journey changes.
Day roomRoom 307 · 10:00–18:00
ACTIVELunchThe Table · 13:30
CONFIRMEDAirport transfer18:45 · JKIA Terminal 1A
CONFIRMEDLoungeValid until 19:00
ELIGIBLEEntitlement architecture
Access is explicit.
Room status, lounge status, event admission and wellness bookings are related—but never treated as universal entitlement.
| Zone | State | Qualification | Rule |
|---|---|---|---|
| Public Commons | Public | Always | Café · restaurant · meet point |
| Quiet Lounge | Controlled | Pass / selected stay | Capacity dependent |
| Guest floors | Controlled | Active room window | Credential timed |
| Reset wellness | Controlled | Booked service | Appointment dependent |
| Between Work | Controlled | Work pass | Product + capacity |
| Journey Desk | Public | Anyone | Human assistance |
Something changed?
Recovery is a first-class service.
Every unresolved problem receives an owner, status, next action and deadline. No issue is allowed to disappear into “we forwarded it.”
WHAT CHANGED?
RECOVERY PLAN
IssueMy flight changed
OwnerJourney Desk
Next actionRecalculate every time-dependent service, preserve valid value and identify anything that now needs guest action.
StatusRecovery active
Operator view
Hospitality becomes operationally legible.
Guest seesOne coherent relationship
Clear status, access, next steps and a named recovery owner when something fails.
System managesMultiple independent states
Capacity, entitlement, journey state, credentials, payments and partner handoffs.
Institution architecture
The system underneath the hospitality.
My Interval is not a booking screen with a new skin. It sits above independent relationship, capacity, journey and recovery systems.
My Interval
Guest IdentityRelationship EngineEntitlement EngineCapacity EngineJourney-State EngineRecovery Engine
RoomsDiningLoungeWellnessWorkspaceEventsTransfersCRMPayments
KHDS Track C · Cases #31–40
A hospitality system should understand not only what someone booked, but what state they are in when they try to use it.
Interval House is a fictional production synthesis. Its implementation does not independently promote, validate or change confidence for any KHDS research pattern.