GuestOps AI / Working prototype
Every request.The right team.A clear finish.
GuestOps AI gives hotel guests a simple way to ask for service and gives staff one operational workspace to route, prioritize, track, and complete every request.
Interactive MVP · Demonstration data
KODAWA HOUSEService command
AKLive request queueSorted by urgency
All departments⌄Air conditioningRoom 1208 · Amara Okafor
MaintenanceNewFresh towelsRoom 714 · Jon Bell
HousekeepingAssignedAirport transferRoom PH2 · Sofia Mendes
Front deskIn progress✦
AI shift brief: Maintenance is approaching its response target. Room 1208 remains unassigned.
What the MVP does
Service operations around the guest.
GuestOps connects the guest-facing request with the internal work required to complete it—without losing ownership, urgency, or context.
Guest request portal
Guests ask for towels, maintenance, transport, room service, or help without calling or downloading an app.
Department routing
Each request reaches housekeeping, maintenance, food and beverage, or the front desk with its context attached.
Service control
Staff see priority, ownership, status, and response-time pressure across the entire property.
Operational insight
Managers can identify bottlenecks, recurring room problems, and departments that need support.
One connected service loop
Simple for the guest. Visible to the operation.
The guest asks.
A QR portal captures the room, request, urgency, and useful detail.
The right team receives it.
The request is classified and sent to the department responsible.
Staff own the outcome.
Assignment, status, and service timers keep the work moving.
Management sees the pattern.
Recurring issues and response pressure become operational decisions.
Product roadmap
The operational foundation is working.
The interactive MVP validates the guest-to-team workflow. The next phase turns it into a deployable hotel system with secure access, persistent records, and real communication channels.
Discuss a hotel pilotNext production layers
01Database and request persistence
02Property and staff authentication
03WhatsApp guest messaging
04AI classification and translation
05SLA alerts and escalation rules
06Multi-property reporting
GuestOps AI is live
See the service operation move.
Submit a guest request, watch it route to the correct department, update its status, and inspect the manager view.